Business Process Management (Front Office)

There are many critical front office processes that have not yet received the attention they deserve. Some examples include: Sales order process, Bid management process, Sales contract process, Non-disclosure agreements, Billing, Employee on boarding & off boarding, etc.

All of these processes have one thing in common: They are hard to control; They are hard to track; It is difficult to see the status of any process; And, it is difficult to find information used or created by the process.

Envision your sales order process – How does the sales representative see where his order is? How often is an order delayed because it sat on someone’s desk? How often is the wrong information entered into the sales order?

Envision your bid process – What is the process for negotiating requirements? When does manufacturing get involved to make sure that the ‘widget’ can be manufactured? Who checks to see if the pricing allows your company to make a profit [versus a loss]? Who meets with the department of defense to make sure that your design encompasses the required features?

These processes may not be that complex, but they can be critical.

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