Business Process Orchestration (BPO)

Let’s define a process as a collection of related, structured activities [a chain of events] that produce a service or product. On your pursuit to improve your processes, you are likely to have a process in place (either formal or informal) to create, manage and improve your processes. We call this a ‘process optimization process’. During this ‘process optimization process’, you will address ‘human’ activities that could alter, eliminate or automate activities.

Next, you identify where technology may be able to perform an activity that is being performed by a human in a 'front line' process.

Another step in the pursuit to improve processes involves identifying how one process interacts with another. In reality, a process does not exist in a vacuum. Processes most likely intersect with other processes and not necessarily with an end point. Making those processes work in concert is what we call ‘Business Process Orchestration’.

Our objective is to put the power of Business Process Management into the hands of the Business Line Manager (the process owner & the person with the problem). Why? Because they are the ones responsible for their processes and they are the ones that will be rewarded for their process improvements.