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MEETINGS, WEBINARS & ARTICLES |
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Frequently Asked Questions Q: How can I have someone else review an ECO in addition to myself if I am an approver?A: This option is currently available and can be added to your flow. During original design, this was not identified as a need, so was not implemented. Q: Is it possible to put a blank field (user input) for disposition, and for the "canned" reason for review?? The reason I say this is that sometimes what I want to change and why I want to change it isn't exactly listed. A: If there are some missing values they can be added to the list. Simply notify your Ingenuus administrator of the need. If there really are unique cases that need to be captured, “Other” or similar value can be added and you can input the actual disposition/reason in a text field. |
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Q: Why do I have to use my mouse to click in the search box? Why can’t the cursor start there every time I go to the home Screen? And why can’t it be more prominently displayed? A: This is actually a “configuration” question related to personal preferences. Not everyone will want the cursor to start in the search box. Simply setting the focus (i.e., having the cursor go to the search box as a default) would probably make sense for people that are primarily viewers, but for people that mostly work on packets or data entry may have problems with accidentally searching. We are working on a new product, PACE, that will allow different interfaces that may facilitate your request. The quick search was purposely put at the top so that it would be handy to access, and would not take up much precious real-estate. Especially on lower resolution screens, we don’t want too much usable space taken away from the main content. Q: The ability for the user to reset or retrieve the password like most web based applications out there. If a user forgets a password, they can reset or retrieve it after answering a few special questions. Therefore, we can get back into business quickly. IT has been very helpful, but I would rather not have to bother them four times a year. A: Although this is quite common with web based applications, it is not common with enterprise applications. This brings up security issues that would need to be reviewed. If there is access to email, then there is the potential to then break into other systems by resetting passwords. Our product is used for a wide variety of processes including sensitive information for legal departments and HR. If this is truly something that your company wants, then we can review the concept and see if there is a solution. Download the FAQ list in PDF here.
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Copyright
© 2008 Ingenuus Software, Inc |
