Never waste a good crisis!

This came from a web site on implementing Lean Manufacturing...  

When hard times hit, the usual reaction is to cut cost in every possible way.  Rarely do managers propose new improvement programs or the acceleration of existing efforts. BUT, A CRISIS is often the best time to lead with change.  If what got you here is not working, why would more of the same or even less of the same be better?  Change - doing something different - is the only reasonable answer.  We are familiar with the definition of insanity - doing the same thing and expecting different results- well...

So what is the problem?  The Paradigm or philosophical or theoretical framework, the way we look at the world, the way we twist whatever is really there to fit our preconceived paradigm is the root cause of the problem.  Any past success makes a paradigm even harder to change or shift.  

Our Thoughts…

A slow economy resulting in lower company revenues has impacted us all.  We don’t know how long this will last, but we do know there will be some winners.  That leaves us with a challenge ‘What will it take to be one of the winners?’

There are plenty of articles talking about technology and product innovation, isn’t it time to be innovative about our business.  I like to say that companies are a collection of processes.  The business rules that are followed within a process make up your paradigms.  Are there problem processes?  Are there processes that once worked well but no longer do?  It is time to review those processes to determine what works and what doesn’t.  It is time to be innovative – how could you do it better? 

Look at the key components of your processes – customer touch points; hand-offs; and your internal business rules.  Be innovative: How can we change/improve our process to work better with our customers?  How can we make sure that hand-offs are successful?  Can we modify/change our business rules so that we can be one of the winners?

We are thinking that our challenge is to provide services to help you work through your processes and turn them into winners.

Your Thoughts…

Are you working on your plans to be one of the winners?  Does that include revisiting your processes to improve the customer touch points, hand-offs and business rules?  Can we help?