BPM Initiatives

BPTrends (www.bptrends.com) performs many surveys during the year. I found these results worth discussing…

• 53% use process modeling and analysis tools
• 38% use business process automation software
• 61% are actively pursuing departmental process improvements
• 45% have active process improvement projects in place
• 36% have a dedicated business process practice group or a center of excellence

A couple of their conclusions:

1. About one quarter of all companies responding have been able to leverage early BPM success into repeatable programs.
2. Companies with a center of excellence are far more successful than those without.
   

Our Thoughts...

I did not see their questions, so I am not sure if the results are skewed by the wording of those questions. These are the numbers gathered only from companies that are willing to respond to their survey. If you could look at ALL companies, I am sure that the results would be different.

Talking to our prospects…

Our conversations are centered on departmental process improvements [so that high percentage doesn’t surprise me].

Talking to our customer base…

We see about a third of them leveraging their early BPM success into other successes. They see the new found efficiencies in their initial process and are now looking for that kind of efficiency from other processes.

None of them has created a ‘center of excellence’ but they do have some kind of ‘loosely knit’ group discussing their business processes.

Your Thoughts...

Is your company embarking on any of these activities? Will you do it all internally, or hire outside help? What about creating a center of excellence?