BPM Sucks
Recently I read a blog where the writer was complaining about BPM software. He accurately surmised, after looking at several BPM offerings, the BPM workflow has not changed significantly in 10-15 years. He also observed that BPM software remains difficult to work with. Finally, he asserts that BPM solutions need to focus on putting the power of process automation into the hands of business line managers.
Strangely enough I agree with him. BPM does suck.
That is exactly why Ingenuus is trying to make BPM better. In fact, we have, for some time now, agreed that process automation needs to be in the hands of business line managers. We have called them the "process owners". We also think that you can't do that unless the software is much easier to use. That doesn't mean it isn't complicated and robust, it just means that once learned, it does not require a process analyst and a process coder just to get something to work or to make a change.
I know it sounds very arrogant of me to assert that, as a BPM vendor, I am bucking the crowd and siding with the customer. But it is true. I was a user once, as well as a designer of workflow solutions, and for the most part they do suck. They are too hard to use, they have too many different tools (like a modeler, business rule generator, etc.) that are not integrated, and the vendors rarely understand what the main thing is - making life easier for process owners and participants.
We like to talk about "process context" which is just a fancy way of saying that your process automation system sould be a push not a pull solution. It should provide you with an environment where everything you need is right there so that you can do your task or activity and move on. If you have to look for anything, it makes that easy. If you have to run a report, it makes that easy. If you have to attach anything that is easy. Basically, it should be much easier than it is today. Yet, it should grow ever more powerful and capable.
If you have decided that BPM sucks, you owe yourself a look at the Ingenuus Process Orchestrator. It's not perfect. But it just may surprise you.
Recently I read a blog where the writer was complaining about BPM software. He accurately surmised, after looking at several BPM offerings, the BPM workflow has not changed significantly in 10-15 years. He also observed that BPM software remains difficult to work with. Finally, he asserts that BPM solutions need to focus on putting the power of process automation into the hands of business line managers.
Strangely enough I agree with him. BPM does suck.
That is exactly why Ingenuus is trying to make BPM better. In fact, we have, for some time now, agreed that process automation needs to be in the hands of business line managers. We have called them the "process owners". We also think that you can't do that unless the software is much easier to use. That doesn't mean it isn't complicated and robust, it just means that once learned, it does not require a process analyst and a process coder just to get something to work or to make a change.
I know it sounds very arrogant of me to assert that, as a BPM vendor, I am bucking the crowd and siding with the customer. But it is true. I was a user once, as well as a designer of workflow solutions, and for the most part they do suck. They are too hard to use, they have too many different tools (like a modeler, business rule generator, etc.) that are not integrated, and the vendors rarely understand what the main thing is - making life easier for process owners and participants.
We like to talk about "process context" which is just a fancy way of saying that your process automation system sould be a push not a pull solution. It should provide you with an environment where everything you need is right there so that you can do your task or activity and move on. If you have to look for anything, it makes that easy. If you have to run a report, it makes that easy. If you have to attach anything that is easy. Basically, it should be much easier than it is today. Yet, it should grow ever more powerful and capable.
If you have decided that BPM sucks, you owe yourself a look at the Ingenuus Process Orchestrator. It's not perfect. But it just may surprise you.
posted by Ingenuus CEO at 10:38 AM
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